Shipping policy

This website and online store (elinose.com) are operated by YGZLLC LIMITED.

1. Order processing time

Orders are processed within 1–5 business days after payment is confirmed. Business days are Monday to Friday, excluding public holidays. During busy periods processing may take longer; if your order is affected we will let you know by email.

2. Where we ship

We ship to the countries and regions that are available for selection at checkout. If your country is not listed at checkout, we are currently unable to deliver there.

3. Shipping cost

Standard international shipping is free of charge on all orders. The shipping cost (if any) is always shown at checkout before you pay.

4. Estimated delivery time

After processing, standard delivery usually takes 7–20 business days, depending on the destination. Delivery dates are estimates and are not guaranteed.

5. Order tracking

When your order ships, we send a shipping confirmation email with a tracking number. You can follow your package at any time on our Track Your Order page. Tracking may take a few business days to show updates after dispatch.

6. Customs, duties and taxes

International orders may be subject to import duties, taxes or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are not included in the order total and are the responsibility of the recipient. Customs processing can add time to delivery.

7. Delayed, lost or damaged packages

If your tracking has not updated for an unusually long time, your package appears to be lost, or it arrives damaged, please email us at elinosebusinesss@gmail.com with your order number (and photos for damaged items). We will review the shipment with the carrier and, where the package is confirmed lost or arrived damaged, we will offer a replacement or a refund. This does not affect your statutory rights.

8. Incorrect or incomplete address

Please check your shipping address carefully before completing your order. If you notice a mistake, contact us as soon as possible — we can update the address only before the order has been dispatched. If a package is returned to us because of an incorrect or incomplete address supplied by the customer, re-shipping costs may be charged where permitted by law.

9. Split shipments

Items from the same order may occasionally be shipped in separate packages with separate tracking numbers.

10. Contact

For any shipping question, email elinosebusinesss@gmail.com. Please include your order number.