This website and online store (elinose.com) are operated by YGZLLC LIMITED.
This Privacy Policy explains how YGZLLC LIMITED (“we”, “us”) collects and uses personal information when you visit elinose.com or buy from us. YGZLLC LIMITED is the data controller for this information.
1. Information we collect
- Order and contact details: name, email address, phone number (if provided), billing and shipping address.
- Payment information: payments are handled by our payment providers; we receive confirmation of payment and limited details (for example card type and last four digits), not your full card number.
- Communications: messages you send us, for example support or return requests.
- Device and usage data: IP address, browser and device type, pages viewed and similar information collected through cookies and similar technologies.
- Newsletter: your email address if you choose to subscribe.
2. How we use your information
- To process, ship and track your orders and handle returns and refunds.
- To provide customer support and respond to your messages.
- To prevent fraud and keep the website secure.
- To send marketing emails if you have subscribed — you can unsubscribe at any time using the link in each email.
- To understand how the website is used and improve it.
- To meet our legal and accounting obligations.
3. Who we share it with
We share personal information only with service providers that help us run the store, such as our e-commerce platform provider (Shopify), payment processors, shipping carriers and fulfilment partners, and our order-tracking provider, and where required by law. We do not sell your personal information.
4. International transfers
Our service providers may process data in countries other than your own. Where required, appropriate safeguards are used for these transfers.
5. How long we keep it
We keep order information for as long as needed to fulfil the order and to meet legal, tax and accounting requirements, and marketing data until you unsubscribe.
6. Cookies
We use cookies and similar technologies to run the store (for example the cart and checkout) and, with your consent where required, for analytics and marketing. You can manage your choices in the cookie banner and on our Your Privacy Choices page.
7. Your rights
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of the sale or sharing of personal information. To exercise these rights, email elinosebusinesss@gmail.com. You also have the right to complain to your local data protection authority.
8. Children
Our website is not intended for children under 16, and we do not knowingly collect their personal information.
9. Changes
We may update this policy from time to time; the latest version is always published on this page.
10. Contact
For any privacy question or request: elinosebusinesss@gmail.com.