This website and online store (elinose.com) are operated by YGZLLC LIMITED.
1. Return window
You can request a return within 30 days from the date your order was delivered.
2. Return conditions
For a standard (change-of-mind) return, the item must be unused, undamaged and in its original packaging with all accessories included. Damaged, defective or incorrect items are covered under section 6 below, regardless of these conditions.
3. How to return an item — step by step
- Email elinosebusinesss@gmail.com with your order number, the item(s) you want to return and the reason.
- We will reply with your return authorisation and the return address. Please do not send items back without contacting us first, and do not send them to the address on the original package.
- Pack the item securely and send it using a trackable shipping service. Keep your proof of postage.
- Once the item arrives and is inspected, we will email you to confirm whether the refund is approved.
4. Return shipping costs
For change-of-mind returns, the customer pays the return shipping cost. For damaged, defective or incorrect items, we cover the reasonable cost of returning the item.
5. Refund method and timing
Approved refunds are issued to the original payment method. We will email you as soon as the refund has been processed. Your bank or card issuer may take additional business days to show the amount in your account. The original shipping charge is refunded where required by law or when the item was damaged, defective or incorrect.
6. Damaged, defective or incorrect items
If your item arrives damaged, does not work as described, or is not the item you ordered, email elinosebusinesss@gmail.com with your order number and clear photos or a short video showing the issue. After reviewing it, we will offer a replacement, repair or full refund (including shipping costs), depending on your preference and availability.
7. Exchanges
If you would like a different colour, please request a return as described above and place a new order for the item you want. If your item is defective, we can replace it with the same item.
8. Order cancellation
To cancel an order, email elinosebusinesss@gmail.com as soon as possible with your order number. If the order has not yet been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, you can return it under this policy once it arrives.
9. Your statutory rights
This policy does not affect your statutory consumer rights. If the law of your country gives you additional rights (for example a longer withdrawal period or rights relating to faulty goods), those rights still apply.
10. Contact
For returns and refunds, email elinosebusinesss@gmail.com.